Introducing Jollytel

JollyTel is a Victorian owned and operated national phone provider who specialise in business communication. Our Highly trained and experienced team are able to provide you with a world class telephone system with the support to back it up, resulting in more business, more profit and less effort. Finally, you can be happy with your telco.

Our focus on excellence, attention to detail and our flexibility has contributed to our reputation as leaders in this niche field. JollyTel is dedicated to providing businesses of all sizes with smart communication systems which exceed client expectations. By using our extensive experience, skill base and supplier relationships, we pride ourselves on delivering first class systems on time and to budget.

We are committed to continuous improvements and achieving excellence in everything we do.

How does it work?

Our system takes the ideas used by traditional telecommunication providers and tips them on their head. The system and its requirements are simple, robust in design and elegant in functions and features.

PABX (Private Automatic Branch Exchange) - This part of the system is NOT located in your office. It is located in a secure pair of data facilities which is supplied with redundant power, data and telephone lines. It is in an environmentally controlled room with restricted access. This means that you phone system is not prone to failure due to loss of power, loss of an internet connection or someone digging through your phone line. It also means that you are not responsible for programming, updating, maintaining or configuring the unit.

The PABX is needed so that incoming calls can be greeted, routed to extensions, record messages, handle outgoing calls, transfer calls, conference calls etc.

Data Connection - Although this is your responsibility, re recommend that if using an ADSL service and intending to have more than phones connected, you should opt for a separate internet service just for your phone system. Clients with a fiber service tend not to need a separate connection.

Handset - there are a choice of handsets but ultimately they all do the same thing: make and receive calls. Because they are a IP based phone (they connect the same was as your computer) they are reliant upon an internet connection to work. This means that they can be positioned anywhere there is a reliable internet connection. Each handset comes with a minimum of two lines. If you have three phones, you would have six usable lines to make and receive calls on. As you add more phones to the business you automatically increase the number of lines available.

Now this is where the system will start to deviate from a traditional system...

When you sign up for our phone system, your number is transferred directly to the JollyTel network. This means that you can take it anywhere you like. Exchange boundaries are no longer an issue.

Calls can be automatically routed any way you like.

Need to project a presence interstate? We can arrange interstate numbers that allow your clients to call you at local call rates.

Staff out on the road or meeting with clients? If you have either employee Blackberry or iPhone devices then your staff can receive their voicemail from their desk phone direct from their mobile device. Voicemail is delivered via email and is in a WAV format.

Click to dial is available for Firefox users. Find a number online and simply click it, you phone will ring with an outgoing call.

What can the Jollytel phone system do?

It doesn't matter where the receptionist is located anymore. They can see who is on the phone and who is available to take a call. this web based feature allows companies to share resources across the country while still providing their customers with exceptional levels of service.