What is Phone Answering?

Australian based Phone Answering

Our Australian based Phone Answering Service allows you to have some or all of your inbound calls answered by local and professional Virtual Receptionists.

Utilise Phone Answering to take messages, transfer callers, answer FAQs, or book appointments. We provide you with detailed call outcome messages by either email or SMS. Our service is 24/7/365 and completely customisable through the use of scripts, allowing you to maintain your brand integrity..

WIf you want to receive calls direct, we can switch on Phone Answering as an overflow Call Forwarding service so you dont miss business leads. Otherwise, we can switch on Phone Answering as an after-hours service – to make sure our Virtual Receptionists catch the calls you can’t.

Our Reporting Platform provides rich analytics, including the nature of all your inbound call as well as your inbound call data, providing you valuable insights into your call traffic trends.

We pride ourselves on offering the highest quality Phone Answering Services available in Australia.



Benefits of a Phone Answering Service

Jollytel Partner in Your Success

  • You’ll never miss an inbound call again
  • More economical and scalable, when compared to hiring staff
  • 100% Australian based, callers will have a ‘local feel’ customer experience
  • Extend your operating hours with 24/7 customer support
  • Fully customisable scripts to suit your unique requirements
  • Access to award winning analytics