We can learn a lot but the amount of calls that are answered , not answered Busy or IVR. We should never give our customers a busy signal.
We can report on where you calls are originating so you can understand the value of your marketing dollar.
Some clients have an inbound numbers that route all over Australia and we can provide a breakdown of calls answered / not answered and calls from landlines / Mobiles on a per destination or branch basis for further Analysis.
We can provide reporting on a suburb by suburb basis to again assist you in analysing any aspect of your client engagement.
We can very easily set up for your own customisable reports that are emailed to you daily/ weekly etc with all the filters above.
We can measure the amount of calls, Abounded calls , Response times , Calls per Average , Etc
We can report on what calls your are receiving at what times of day to assist you with staffing requirements. Busy periods occur for a range of reasons we are all different thats why Jollytel customize our solutions.
Our reporting platform tracks and measures your inbound phone enquiries you’ll be able to understand You marketing return on investment.